Every Monday, I receive some great tips from People Alchemy and I thought I'd share this one with you from Paul Matthews....
Beauty, we are told, is in the eye of the beholder.
Quality is the same. "Good quality does not necessarily mean high quality. It means a predictable degree of uniformity and dependability with a quality suited to the market." W Edwards Deming
Do you deliver anything where quality is a factor? Of course, we all do most of the time, from a report for your boss to giving a friend a ride home.
Do you try to deliver the best (in your opinion) quality, or do you ask your 'customers' what level of quality they want, and then deliver it?
What does quality look like in the eye of your customer?
Here are some helpful ways to think about quality.
So what do you think about quality in the eye of the beholder?
- In your L&D function, who are your customers and what does quality mean to them? How do you know?
- What tips have you got for making sure we deliver the quality our L&D customers expect?
P.S. Did you know, as a community member, you can try out People Alchemy's online performance support toolkit free? It's for managers and personal development, accessible online and provides advice and tips on every area of workplace learning. Check out this and other member offers in the DPG Partners and Offers section here on the DPG Community.