Navigating the system:
Pathway Username and Password
Accessing your Learning
Error Messages
Learning Content:
Broken Link
Video not Playing
Assessments:
Submitting an Assessment
Pathway Username and Password
Your pathway username is created when you join a programme and is linked to your account. Your username cannot be changed even if it is an email address. It is a username unique to you and will be the same throughout your studies with DPG.
You can change your password by clicking reset password link on the login screen. You will then receive an email through to reset your password.
Accessing your Learning
When you log into Pathway you will be taken directly to your programme home. From here you can click into your course to access your learning. If you cannot see your course please contact CIPDprogrammes@dpgplc.co.uk and our team can look into this for you.
Once you have clicked into your course and accessed your materials you may find that you cannot access your e-lesson. Our content is created in Articulate Storyline and the technical requirements for using this software can be found below:
http://www.articulate.com/support/storyline/system-requirements-for-articulate-storyline
If you have the right technical specifications but you still cannot access the e-lessons then please raise this with systems@dpgplc.co.uk
Error Messages
If you see an error screen when logging into Pathway this could be due to a browser issue. In most cases clearing your cache and browser history will solve the problem. You can find our more information on how to clear your cache from the link below.
http://www.refreshyourcache.com/en/home/
If this doesn’t work then the next step will be to try logging in from another browser such as Microsoft Edge, Google Chrome or FireFox. If you are using a Mac or iPad and you are using the Safari browser it is recommended you download Google Chrome and see if this rectifies the problem.
If clearing your cache doesn’t work and you are still getting the error message then you must contact systems@dpgplc.co.uk Please email a screen shot of the error message as well as confirming what programme you are on.
Broken Link
From time to time links on the internet can be moved or removed. When this happens you can usually find the same resource or similar resource through a Google search. Always look for the resource or an alternative and email productdesign@dpgplc.co.uk to report the broken link.
Video not Playing
The most common cause for this is due to the video being on YouTube and if you’re working on a work PC it may be that the videos are blocked. The easiest way to solve this will be to access the video from a home PC where there are no restrictions.
If the problem persists or you only have access to a work PC then contact your IT department in the first instance to see if access can be provided.
Submitting an Assessment
To submit your assessment please click here to download a how to guide. If you need to submit work and the status is no longer showing as ‘Awaiting Submission’ you will need the status resetting. This may happen because:
• An incorrect document has been uploaded and submitted
• All the documents have not been uploaded before submitting
In these cases you will need to contact CIPDpmc@dpgplc.co.uk who can reset the submission again allowing you to upload and submit again.
Make sure this is done in plenty of time before your assessment deadline otherwise your submission will be classed as late.
