Good Afternoon all,
I am new to HR and work for a small organisation. We are going to recruiting for a Credit Controller and want to do some competency/skills tests along with the interview. Can anybody recommend any tests we could do and/or organisations that can provide a service to assist with this?
Thank you,
Natalie

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  • Hi Natalie, I'd suggest you go back to the Job Description to see what the role requires in terms of competency.  What knowledge, skills and behaviours do you require for someone to be good at the role?

    To check for generic ability I'd use;

    a) an intelligence test such as the verbal/numerical SHL tests that Sarah suggests - these will give you a measure of someone's general intelligence - their ability to rapidly take on new information and understand it.

    b) a personality test that includes a contentiousness factor such as the OPQ - this will give you a measure of their desire to do a good job and apply the knowledge that they're gaining

    c) if you're looking for someone to move upwards beyond that first role then I'd add interview questions to gauge their level of ambition - their drive to progress.

    Couple the above with one or two activities designed to measure the key elements that make someone successful as a Credit Controller and you should be there.

    If you want to know more, 'Talent Intelligence' by Kinley and Ben-Hur, is a great book, easy to read and full of practical tips

    Have fun!

    Liz

     

  • Hi Sarah and Louise,

    Thank you for your help on this, I'll look into both of these.

    Nat.

  • Hi Natalie

    I've used SHL in the past for verbal and numerical reasoning tests if that would help?

    All the best

    Sarah

  • Hi we use this company https://www.thomasinternational.net/en-gb/ which are very good but it depends how often you are recruiting as to whether you wanted to sign up with them

    Regards Louise

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