Hi Everyone
I work for the Civil Service, as a HR Policy Consultant within Civil Service Employee Policy and am working with a group of government departments to develop our approach to how HR Casework is delivered across the civil service.
In particular, I am collecting information to understand how complex HR cases are handled in other organisations and sectors. I would very much appreciate it if you were able to offer some insight as to how your organisation delivers HR casework. Attached are some questions to indicate the areas we are researching. It is a fairly comprehensive list of questions, but as much information as you can share would be appreciated.
I need to report my findings quite quickly and so will be grateful for any information you could provide by 18th August.
Casework%20Research%20Questions.docx
If anyone would like to have a chat about this research, I am happy to be contacted by telephone or directly.
Many thanks for your help
Lynsey
HR Policy Consultant - Civil Service Employee Policy
Tel: 0114 2098720
Replies
<br /><br />
That sounds like a fascinating project to be involved in and great that you are undertaking such research. At the point when I left eOn they had recently introduced a HR service desk where they have moved to model where casework was supported centrally. So sadly can't help you much on this one as I didn't work with that particular model but good luck with your research. All the best<br /><br />
<br /><br />
Sarah
Hi Sarah
Thanks for the feedback, it's really useful to hear about business who use this model. I will try contacting eON.
Kind regards
Lynsey
No problem Lynsey I will try and get you the name and contact details of someone to speak to who can help you.
Regards
Sarah
Hi Lynsey
Just spoken with a contact and the person you need to speak with is a chap called John Harding who is Head of HR for the Shared Services function at E.ON. Feel free to mention my name. Sorry I don't have a contact number though. You could try the land line for the shared services function which is Tel: +44 (0)24 7642 4000.
Regards
Sarah
Hi Sarah
Thanks for following this up for me, great to have a name. I will make some enquiries.
Regards
Lynsey