I have come across a little problem with our current policies and procedures relating to time off; whether it is time to go to doctor's appointments, the dentist, funerals or similar, we have always been quite lenient. We have usually let it be up to the line manager's discretion, as we've felt it's been difficult to have one set rule for all as all cases are different. For example; we have a rule that no one can have 3 weeks off consecutively, but as we have several foreign staff who see their families only once a year, we grant them this time off. Usually, with time off for appointments, we say staff have to make this time up; but some staff work longer hours than required as part of their job, so we don't require them to work extra on top of what they already do. The manager is making this decision.
Recently, we have had a member of staff taking a whole day off for a hospital appointment, and we've requested that she makes up the time she's been away. She feels she is being treated differently to other staff, cause she hasn't got the opportunity to make up the time. (or she doesn't have the time to make up the time) What do you do in situations like this? When is it ok to have time off for doctor's appointments? When it's an hour? Two? A whole day?? I think that's a bit excessive. We don't really want people to take of their holidays when they have doctors appointments either.
I would appreciate some comments or your experiences around this issue; what does your company do? We have grown from being a small to a middle sized business quite quickly, so we want to be a personable business, but also fair to all.
Any ideas are appreciated !