I have just watched an interesting webinar on employee engagement and performance management.Mention was made that younger staff want to be engaged "in a progressive way"Ie making use of mobile applications and social media for feedback and real time appraisal opportunities, wherever they are.I presume the organisation referred to has employees out and about, perhaps travelling a lot of the time.So far, for me, appraisals have always been expected to be face to face, 2 way discussions, but if the webinar is right the younger generation are less bothered about face to face interaction for this purpose.They are far more familiar and proficient with distant, virtual relationships and communications, so i guess it may well suit them.
The idea of interacting more frequently, perhaps informally as well as formally, and providing feedback and coaching in this way isn't so ridiculous if it is how they are used to operating. The more i think about it, the more beneficial i think it might be.What do others think? Can mobile apps and social media be used for performance management?
Would performance management need to be redefined in order to use these tools? Might this approach bring about positive, beneficial engagement?I am a dinosaur, still grappling with the term "mobile apps" (does it mean iPads and iPhones?), but i'd love to hear other's views on this - both oldsters and youngsters!