To put it into context, I am the only HR representative in an organisation of about 250 staff. I joined the org 4 years ago as an HR Assistant and when the HR manager left 2 years later, I adopted the HR management role and upskilled usign the HRM Level 5 Diploma.
Lately, I find I am being bogged down with 'miscellaneous' queries and concerns. Things that in my view, are not related to HR, but as there is no dedicated department for each enquiry, I find it is flagged to me and example of this would be; being asked to help someone with the new layout of an office rebuild.
I try my hardest to be a helpful person and if my use of common sense can help others reach a resolution quickly, then I will help where I can. But in turn, I know this creates a cycle of just asking me because I will do it and I am not empowering others to do it themselves.
I have tried saying, "I can help you with that in about 2 weeks" or "have you tried researching it or speaking to other people to see what they do" or "okay but let's do it together". I have tried organising my day and blocking out times for certain tasks, I have tried working from home but I cannot seem stop my head (and sometimes heart) from getting involved.
I look to other HR professionals, and I am so enamoured with their confident approaches to workload, as well as not getting too involved and taking things so seriously. Am I the only person that feels like this?
What are your tips and tricks for keeping yourself focused and sometimes...sane... in this role?
Many thanks in advance for your comments.