The L&D Forum

Customer Experience

Posted by Laura Bellis on August 14, 2018 at 5:48pm in Latest Trends

Hi all

I'm currently looking for someone who would be able to provide a workshop at Team Management level around what a good customer service experience looks like in a contact centre.

If any of you can make any recommendations or if you are this person, if you could get in touch that would be great!

Thanks

You need to be a member of DPG Community to add comments!

Join DPG Community

Email me when people reply –

Replies

Rachel Powell January 25, 2019 at 4:35pm

Whenever you are ready Jason, I’d be more than happy to have a chat. Just let me know.
Jason Fox January 25, 2019 at 4:20pm

Hi Laura

Can I ask who you chose in the end and how it went please? Looking for similar. :-)
- Rachel Powell > Jason Fox January 25, 2019 at 4:27pm
  
  Hi Jason,
  
  If you would like a chat about your needs, I'd be more than happy to set some time up for an informal chat and to bounce around some ideas. Let me know if I can help at all.
  
  Best regards
  
  Rachel
  - Jason Fox > Rachel Powell January 25, 2019 at 4:32pm
    
    Hi Rachel
    
    That sounds like a plan! Many thanks, lots of thoughts running round in my mind on a Friday night...I'll be stopping that soon though Im sure ;-)
Michael Millward August 22, 2018 at 5:59pm

I would be happy to discuss how we might be able to help you

https://community.dpgplc.co.uk/blog/employee-experience-is-key-to-e...

regards

Michael

Employee experience is key to employee engagement – a free guide

Retailers who care about the customers' experience will have more sales than those that don't. Likewise employers who care about the employees' exper…
Rachel Powell August 20, 2018 at 12:26pm

Hi Laura

this is absolutely something that I could help you with. I’d love to arrange a time when we could have a chat to find out more about your needs and give some suggestions.

Pop me an email to arrange a call - rachel@enhanceandaspire.com

I look forward to hearing from you.

Best wishes

Rachel
Sally Knight August 15, 2018 at 10:28am

Hi Laura

The company I work for, Knowledgepool, specialises in exactly this kind of delivery - can I put you in touch with one of our account managers? Is your client public or private sector?

Sally
- Laura Bellis > Sally Knight August 15, 2018 at 11:53am
  
  Hi Sally,
  
  That would be great!
  
  Private sector.
  
  Thanks
  - Sally Knight > Laura Bellis August 16, 2018 at 3:32pm
    
    Do you want to email me your contact details? Sally.Knight@knowledgepool.com
    
    I am not sure if we can do "DM"s on here!
    
    Sally
Jason Fox August 15, 2018 at 9:04am

I havent personally used this company, but have met with them to chat through our expectations which seemed well within their remit, perhaps worth a chat directly yourself?

https://www.acceleratorsolutions.com/

My contact is ;

Gill Hornsby, Senior Consultant, +44 (0)7534 128 935

Accelerator Solutions