Hi all
I am putting together a 1 day conference to help explore and embed some new customer service behaviours for my organisation.
The conference will hold up to 200 people and I am seeking ideas for sessions/activites to embed behaviours around:
- I am consistent
- I communicate
- I am positive
- I take ownership
- I am proactive
We will run break out groups to explore each of these areas so if you have any sessions/activities which would help to embed in a fun and engaging way it would be much appreciated.
Thanks
Deanne
Replies
( we had just merged with another company.) It was held in a 5 * hotel and we used one huge room with big tables, each seating about 10 people. <br />
The company provided a senior leader on each table, and the rest of the table had various staff from all parts of the business. Each table worked as a team for the whole day.<br />
There was a stage at the front and our H&S director was the " compere" for the whole day, linking activities. <br />
We had an agenda that included all sorts of things, short presentations from key leaders, a short company film, forward looking advertising campaigns, a quiz which each table answered as a team, winning tables got prizes. A display by the world rubiks cube champion - each table then had to complete 10 specially made rubiks cubes with colour blocks ( one per person), sign them on one side and rush to the back to create a giant " puzzle" with them, once they were completed ( more prizes for quickest table). The cubes made up a huge picture which incorporated the new company values. Each table had to create the company " front page news of the future" - which then later were made into big displays. We had taster sessions of products. We had lunch during which the directors chatted to everyone and we all mingled.<br />
There was a Q and A session where the directors sat on the stage and answered questions. <br />
We had dinner with an amazing dance act on the stage then we were bussed back.<br />
It all went very well. Must have been hard work for the organisers. There were probably a few other things but if there were I've forgotten them.
Hi Deanne,
Big conference then and I'm sure no pressure eh!
Sounds like a great opportunity to make an impact and support these new behaviours.
With 200 people it's going to be difficult to manage - how are the breakouts going to work and what sort of support do you have in terms of facilitators or group helpers etc
How big is the space as this will also dictate what sort of activities you might want to or be able to do....
If you have 1 breakout per behaviour you'll be talking 40 people in each breakout which is a lot.
The only thing I can associate with this is when we launched new values at Direct Line Group. Each value had a 'station' and each group went round and did different activities associated with the value. There were little cards printed that had the values and what they meant and there was a pre-launch campaign as well as the conference as well as post event communication and photos from the event shared on a dedicated intranet site.
One of the activities for communicate was passing a balloon between the groups legs with no hand contact - just an idea ;)
Let us know what your current thinking is and the running order etc as we could help bounce ideas around etc
Mike