Hello All,
Everything has to have a value these days. Yet the most recent Learning and Development survey suggests that around three Quarters of organisations do not measure anything beyond learner satisfaction.
Working in sales force development, our clients are accustomed to being incredibly objective about what success looks like. They live in a world where 'you are only a good as your last result' and every pound spent in training and development needs to be justified. Clients have a fundamental need to know what level of return they will see on their investment and meet their expectations.
This is why I am seeking your thoughts, comments and experience in how we might 'Put a Number' on it.
How can we evidence that a particular learning programme will deliver a tangible return which meets expectations?
Attached below is a short survey (it takes just three minutes to complete). What ever your field of work please feel free to complete one and return to myself, mark@developededge.com
All responses will be treated with the strictest of confidence, and the more responses we get the greater value we can return to the community in reporting the results.
Kindest Regards
Mark Davies
Replies
Completed and responded Mark. However, Im curious how you might consider incorporating the spend/ROI of L&D that is unaccounted for ; that being informal learning, on the job, etc (70:20:10).
Do you consider a value for this?
Much appreciated Jason, I will look forward receiving your Questionnaire.
on the base principal that Learning is a process and not an event, our salesforce development programmes take place over an initial 12 month period. This time frame incorporates in filed application, a mobile coaching app as well as open access to ourselves and of course internal management and support structures. With this in mind seeking to quantify return based upon a single 2 day interaction a sales team would not, I suggest, yield information valuable and robust for either ourselves or the client.
Our ambition is to be able to quantify the teams ability to apply the concepts and tools in the real world, and the results that doing so delivers back to the business. We support the 70: facilitate the 20: and deliver the 10 measuring the whole, rather than the component parts of the journey seems the right and logical approach.
I think...