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Need Help?

Community

Navigating the system:  

DPG Community Username and Password

Accessing your DPG Community Group

DPG Community Username and Password

As DPG Community membership access is for life, you set your own username and password when you register. You can edit your profile and change these things using the link below:

Edit Profile

If you have forgotten your password you click the ‘forgotten your password’ link on the login page. You will then be taken to a reset page to reset your password.

Depending on your IT/Email settings it may be that the reset email is getting caught in your SPAM filters. You will need to check that you email system is allowing emails from mail@community.dpgplc.co.uk.

You must contact your own IT team/support. If the problem still persists and the email is not blocked then contact the Community Manager.

Accessing your DPG Community Group

You will be added to your DPG Community programme group at around the same time you receive your joining instructions. If you cannot access your Community group after this then please let the CIPDprogrammes@dpgplc.co.uk know and you will then be added to your group.

 

Pathway LMS

Navigating the system:  

Pathway Username and Password

Accessing your Learning

Error Messages

Learning Content:  

Broken Link

Video not Playing

Assessments:  

Submitting an Assessment

Pathway Username and Password

Your pathway username is created when you join a programme and is linked to your account. Your username cannot be changed even if it is an email address. It is a username unique to you and will be the same throughout your studies with DPG.

Your pathway passwords are automatically set when your Pathway ID is created. At present you cannot change the password. We do recommend you save the password using cookies in your browser to avoid having to remember or refer to your original joining instructions.

Accessing your Learning

When you log into Pathway you will be taken directly to your programme home. From here you can click into your course to access your learning. If you cannot see your course please contact CIPDprogrammes@dpgplc.co.uk and our team can look into this for you.

Once you have clicked into your course and accessed your materials you may find that you cannot access your e-lesson. Our content is created in Articulate Storyline and the technical requirements for using this software can be found below:

http://www.articulate.com/support/storyline/system-requirements-for-articulate-storyline

If you have the right technical specifications but you still cannot access the e-lessons then please raise this with systems@dpgplc.co.uk

Error Messages

If you see an error screen when logging into Pathway this could be due to a browser issue. In most cases clearing your cache and browser history will solve the problem. You can find our more information on how to clear your cache from the link below.

http://www.refreshyourcache.com/en/home/

If this doesn’t work then the next step will be to try logging in from another browser such as Microsoft Edge, Google Chrome or FireFox. If you are using a Mac or iPad and you are using the Safari browser it is recommended you download Google Chrome and see if this rectifies the problem.

If clearing your cache doesn’t work and you are still getting the error message then you must contact systems@dpgplc.co.uk Please email a screen shot of the error message as well as confirming what programme you are on.

Broken Link

From time to time links on the internet can be moved or removed. When this happens you can usually find the same resource or similar resource through a Google search. Always look for the resource or an alternative and email productdesign@dpgplc.co.uk to report the broken link.

Video not Playing

The most common cause for this is due to the video being on YouTube and if you’re working on a work PC it may be that the videos are blocked. The easiest way to solve this will be to access the video from a home PC where there are no restrictions.

If the problem persists or you only have access to a work PC then contact your IT department in the first instance to see if access can be provided. 

Submitting an Assessment

To submit your assessment please click here to download a how to guide. If you need to submit work and the status is no longer showing as ‘Awaiting Submission’ you will need the status resetting. This may happen because:

• An incorrect document has been uploaded and submitted

• All the documents have not been uploaded before submitting

In these cases you will need to contact CIPDpmc@dpgplc.co.uk who can reset the submission again allowing you to upload and submit again.

Make sure this is done in plenty of time before your assessment deadline otherwise your submission will be classed as late.

Enable LMS

Navigating the system:  

Enable Username and Password

Accessing your Learning

Error Messages

Learning Content:  

Broken Link

Video not Playing

Assessments:  

Submitting an Assessment

Enable Username and Password

Your Enable username is created when you join a programme and is linked to your account. You can edit your own account by logging into the system and clicking your profile in the top right hand corner. If you have forgotten your password, click on the ‘forgotten my password’ link on the sign in page.

Accessing your Learning

When you log into Enable you will be taken directly to your dashboard home. From here you can click into your learning tile to access your learning. To ensure you receive the most up to date content, your learning is scheduled to be released to you as per the suggested timeline. If you want to access your next module earlier than this please email onlinefacilitators@dpgplc.co.uk

Once you have clicked into your course and accessed your materials you may find that you cannot access your e-lesson. Our content is created in Articulate Storyline and the technical requirements for using this software can be found below:

http://www.articulate.com/support/storyline/system-requirements-for-articulate-storyline

If you have the right technical specifications but you still cannot access the e-lessons then please raise this with systems@dpgplc.co.uk

Error Messages

If you see an error screen when logging into Enable this could be due to a browser issue. In most cases clearing your cache and browser history will solve the problem. You can find our more information on how to clear your cache from the link below.

http://www.refreshyourcache.com/en/home/

If this doesn’t work then the next step will be to try logging in from another browser such as Microsoft Edge, Google Chrome or FireFox. If you are using a Mac or iPad and you are using the Safari browser it is recommended you download Google Chrome and see if this rectifies the problem.

If clearing your cache and changing browser doesn’t work and you are still getting the error message then you must contact systems@dpgplc.co.uk

Please email a screen shot of the error message as well as confirming what programme you are on.

Broken Link

From time to time links on the internet can be moved or removed. When this happens you can usually find the same resource or similar resource through a Google search. Always look for the resource or an alternative and email productdesign@dpgplc.co.uk to report the broken link.

Video not Playing

The most common cause for this is due to the video being on YouTube and if you’re working on a work PC it may be that the videos are blocked. The easiest way to solve this will be to access the video from a home PC where there are no restrictions.

If the problem persists or you only have access to a work PC then contact your IT department in the first instance to see if access can be provided. 

Submitting an Assessment

To submit your assessment please click here to download a how to guide on how to do this. If you need to submit work and the status is no longer showing as ‘Awaiting Submission’ you will need the status resetting. This may happen because:

If you are unable to submit your assessment or you need the portal opening email onlinefacilitators@dpgplc.co.uk