The L&D Forum

Are you measuring business outcomes?

Posted by Martin Couzins on November 23, 2015 at 3:20pm in Being An Effective Practitioner and Demonstrating Value in L&D

The Charity Learning Consortium annual conference took place last week in London. I have pulled together tweets from the day, which you can see here. I was looking back through what was said and was struck by the tweet above from Tim Scott who shared what Paul Morgan, head of L&D for Telefonica UK, had to say about training ROI.

Measuring the impact of training is a highly contested area as anyone in L&D will tell you. Is it worthwhile having learning outcomes, for example, when the only outcome that matters is the business outcome? And if so, how do you go about linking a learning intervention to a business outcome? There are many factors impacting on business outcomes and learning is just one of them, so how can you isolate its specific impact?

I'll stop asking questions, but Paul's tweet really got me thinking. Be interested to hear your view on this . . . how are you measuring business impact and outcomes?

You need to be a member of DPG Community to add comments!

Join DPG Community

Tags: impact, outcomes
Email me when people reply –
Follow

CIPD Branch Events

Did you know your local CIPD branch will put on relevant events that are free to CIPD members.

Take a look for your local branch here and what events are happening. Remember attending these events are great CPD evidence.

CIPD Branch Event Search

Members

Click here to see a full list of members including our Facilitators.

Did you know that if you go to the list of members, the Members Online button will show you who is online right now? Why not say hello?

What's Happening?

More…