DPG Community

Customer Experience

Hi all

 

I'm currently looking for someone who would be able to provide a workshop at Team Management level around what a good customer service experience looks like in a contact centre.

If any of you can make any…

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How I have seen L&D change over the years.....

I have worked in L&D since 2001 and have seen so many changes over the years, I thought I would share some of my observations with you.

Back in 2001 the department was called Training and Development (T&D) and we changed to…

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Glasgow meet up - 24th May

The next event for L&D Glasgow is on Thursday 24th May. With a focus on supporting young people in the workplace, we'll share experiences of apprenticeships (and the Levy), innovative approaches to engaging young workforce…

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Engaging Modern Learners

There is a great article by Steven Wainwright for the Training Journal that I came across this morning, with some top tips on engaging the modern learner.

Some of the key points I took away from this are :

1. Creating a…

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The 70:20:10 Institute Joins Forces with DPG

Earlier this month DPG partnered with the 70:20:10 Institute to bring the 70:20:10 methodology to the UK and offer the first…

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Transferring learning into the workplace ; social learning, impact and management involvement? OMG Really?!!!

They tell me - whispered in the mysteries of deep and meaningful OD chat forums - that there is such a thing as a learning transfer platform?

I'm not sure if I believe them or if they're just teasing me, that there is such a product that…

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L&D trends for 2018?

I came across this article before Christmas and thought it worth a share.  Having re-read it, I can see these are all really relevant in modern day L&D practice, I do wonder whether these are in fact 'new' trends for 2018 or a…

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Workforce Planning

Good evening all,I'm currently studying the L5 L&D qualification and as a group, we found that a lot of us have been tasked with writing L&D policies for our respective organisations.Personally, one of my current objectives is writing a…

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Learning Technologies : What Managers Really Think?

Our friends at Good Practice have released their latest research paper in conjunction with ComRes.

This follows their previous research on …

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Making time and resource for innovation in L&D

I came across this video the other day which I found quite interesting and worth sharing. It features a guy called Stephan Thoma, ex Head of Global learning at Google. He talks within it the need to have time and resource allocated to research,…

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Learning Technologies Summer Forum 2017 Top Picks

Learning Technologies Summer Forum 2017 is next week. The DPG Community team are heading down and we've made our choices on the sessions we're attending and thought about why we've picked each session.

Take a look at our top picks for the…

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CIPD Learning and Development Show

CIPD Learning and Development show was this week. Last week, we shared with you five ways to get the most out of the CIPD L&D Show. In that…

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