Hi all, as part of my level 5 HRM programme I’ve been tasked with starting a discussion in the HR Zone of the community.
This is something I was originally nervous about but the point of this programme is to push myself out with my usual comfort zone to develop, so here goes!
A recent debate has started within my organisation in regards to our new method of recruitment and I’d love to hear some opinions of others within the HR profession. I work in the Hospitality sector (Hotels), where recruitment is high on our agenda due to the high turnover within our sector. Over the past year we’ve developed new recruitment process from the typical 1 to 1 interview with a manager to an assessment centre approach which is rather rare within hospitality for entry level positions. We encourage managers to “Recruit for attitude and train for skill” on the understanding that you can train the skills needed for the role but not necessarily train an attitude.
Therefore we seen the need for assessment centres where the most part is based on observations of attitudes through group and individual activities and finished with a one to one interview with a different manager who is not involved in the observation process, giving two manager’s perspective on each candidate. All observers are trained and have set criteria & benchmarks to follow. The observations & interview are then put together as the deciding factor of success. Some managers have embraced the new process as they’ve seen the benefits of this method from reduced turnover to improved service levels and department moral. Other managers are resistant to change and believe this process is delaying the time to recruit for positions (stats show a difference of 2-3days from previous process) and may be deterring some applicants due to the assessment centre aspect.
I’d love to hear your thoughts on the change in process, if you believe this is the correct method for a service industry to recruit for attitude/train for skill and whether you have gone through similar resistance by management teams?